Our Products
Green Desk
Help desk software allows companies to accept, track, and respond to support requests in an organized fashion. Many help desk programs also provide knowledge bases, self-service portals, SLO management, and reporting. Choosing the right help desk software for you depends on your company's specific needs.
![Green Desk](https://greenlanternit.com/wp-content/uploads/2023/10/Tailored.png)
![](https://www.digitalrupay.com/wp-content/uploads/2023/11/Ticket-Management-150x150.png)
Ticket Management
- Ticket Creation
- Ticket Assignment
- Ticket Tracking
- Analytics and Reporting
![](https://www.digitalrupay.com/wp-content/uploads/2023/11/Multi-Channel-Support-150x150.png)
Multi-Channel Support
- Omnichannel
- Seamless Transition
- Data Integration
- Customer Self-Service
![](https://www.digitalrupay.com/wp-content/uploads/2023/11/Self-Service-Portals-150x150.png)
Self-Service Portals
- Search Functionality
- User Accounts
- Service Requests
- Forms and Applications
![](https://www.digitalrupay.com/wp-content/uploads/2023/11/Integrations-150x150.png)
Integrations
- Data Integration
- API Integration
- Cloud Integration
- IoT Integration
![](https://www.digitalrupay.com/wp-content/uploads/2023/11/Reporting-and-Analytics-150x150.png)
Reporting and Analytics
- Operational Reporting
- Management Reporting
- Predictive Analytics
- Business Intelligence (BI)
![](https://www.digitalrupay.com/wp-content/uploads/2023/11/Mobile-Accessibility-150x150.png)
Mobile Accessibility
- Responsive Design
- Keyboard Navigation
- Screen Readers
- Testing with Real Users
Green Desk
- Ticket Management
- Multi-Channel Support
- Automation and Workflow
- Self-Service Portals
- Customizable Ticket Forms
- Reporting and Analytics
- SLA (Service Level Agreement) Management
- Knowledge Base Management
- Multi-Department Support
- Integrations
- Multi-Language Support
Ticket Management :
- Create, assign, and prioritize tickets.
- Easily track the status and progress of each ticket.
- Provide a centralized dashboard for managing all incoming requests.
![](https://chanducardrivers.com/glits/wp-content/uploads/2023/10/Ticket-Management1-260x300.png)
Multi-Channel Support
- Receive and manage tickets from various communication channels (email, chat, social media, phone).
- Ensure seamless integration with popular communication platforms.
![](https://chanducardrivers.com/glits/wp-content/uploads/2023/10/Multi-Channel-Support-300x300.png)
Automation and Workflow
- Automate routine tasks and responses to improve efficiency.
- Define workflows for ticket routing and escalation.
- Set up triggers for automatic ticket creation based on predefined conditions.
![](https://chanducardrivers.com/glits/wp-content/uploads/2023/10/Automation-and-Workflow-300x242.png)
Self-Service Portals
- Offer a self-service knowledge base where customers can find answers to common questions.
- Allow customers to submit tickets and track their status independently.
![](https://chanducardrivers.com/glits/wp-content/uploads/2023/10/Self-Service-Portals-300x232.jpg)
Customizable Ticket Forms
- Create custom ticket submission forms to collect relevant information.
- Tailor forms to specific ticket types or departments.
![](https://chanducardrivers.com/glits/wp-content/uploads/2023/10/Customizable-Ticket-Forms-300x291.png)
Reporting and Analytics
- Generate detailed reports and analytics on ticket volume, resolution times, and customer satisfaction.
- Use data-driven insights to make informed decisions and identify areas for improvement.
![](https://chanducardrivers.com/glits/wp-content/uploads/2023/10/Reporting-and-Analytics-300x225.png)
SLA (Service Level Agreement) Management
- Set and enforce SLAs to ensure timely resolution of tickets.
- Automatically escalate tickets that are close to breaching SLA deadlines.
![](https://chanducardrivers.com/glits/wp-content/uploads/2023/10/Service-Level-Agreement-300x228.png)
Knowledge Base Management
- Easily create, edit, and organize articles in the knowledge base.
- Allow for user-generated content and community contributions.
![](https://chanducardrivers.com/glits/wp-content/uploads/2023/10/Knowledge-Base-Management-238x300.png)
Multi-Department Support
- Enable different departments or teams to manage their own tickets and workflows.
- Provide role-based access control to ensure data security.
![](https://chanducardrivers.com/glits/wp-content/uploads/2023/10/Multi-Department-Support-300x300.png)
Integrations
- Integrate with popular CRM systems, email platforms, and third-party applications.
- Facilitate data exchange between the ticketing system and other tools.
![](https://chanducardrivers.com/glits/wp-content/uploads/2023/10/Integrations-300x300.png)
Multi-Language Support
- Offer support in multiple languages to serve a global customer base.
- Allow agents and customers to communicate in their preferred language.
![](https://chanducardrivers.com/glits/wp-content/uploads/2023/10/Multi-Language-Support-300x300.png)
Mobile Accessibility:
Provide mobile apps or responsive design for easy access on smartphones and tablets.
Allow agents to manage tickets on the go.
Knowledge-Based AI and Chatbots:
- Implement AI-powered chatbots to assist customers with common inquiries.
- Use natural language processing to provide relevant solutions.
Collaboration Tools:
- Enable internal communication and collaboration among support agents.
- Offer features like internal notes and chat for team discussions.
Security and Data Protection:
- Ensure robust security measures to protect customer data and sensitive information.
- Comply with data privacy regulations (e.g., GDPR, HIPAA).
![](https://www.digitalrupay.com/wp-content/uploads/2023/10/Collaboration-Tools-1024x591.png)
![](https://www.digitalrupay.com/wp-content/uploads/2023/10/Custom-Reporting-and-Dashboards-1024x493.png)
Scalability:
- Accommodate the growth of your business by handling an increasing number of tickets and users.
- Offer flexible pricing plans to match scalability needs.
Customer Feedback and Surveys:
- Collect feedback from customers to gauge their satisfaction and identify areas for improvement.
- Send post-interaction surveys to measure agent performance.
Custom Reporting and Dashboards:
- Allow users to create custom reports and dashboards to monitor specific metrics and KPIs.
- Provide real-time insights into support operations.
API and Developer Tools:
- Offer APIs and developer-friendly tools for customization and integration with proprietary systems.
- Encourage third-party developers to extend functionality.
24/7 Customer Support:
- Provide round-the-clock customer support to address urgent issues and inquiries.