Green Desk

Our Products

Green Desk

Help desk software allows companies to accept, track, and respond to support requests in an organized fashion. Many help desk programs also provide knowledge bases, self-service portals, SLO management, and reporting. Choosing the right help desk software for you depends on your company's specific needs.

Green Desk
Ticket Management
  • Ticket Creation
  • Ticket Assignment
  • Ticket Tracking
  • Analytics and Reporting
Multi-Channel Support
  • Omnichannel
  • Seamless Transition
  • Data Integration
  • Customer Self-Service
Self-Service Portals
  • Search Functionality
  • User Accounts
  • Service Requests
  • Forms and Applications
Integrations
  • Data Integration
  • API Integration
  • Cloud Integration
  • IoT Integration
Reporting and Analytics
  • Operational Reporting
  • Management Reporting
  • Predictive Analytics
  • Business Intelligence (BI)
Mobile Accessibility
  • Responsive Design
  • Keyboard Navigation
  • Screen Readers
  • Testing with Real Users

Green Desk

Ticket Management :

  • Create, assign, and prioritize tickets.
  • Easily track the status and progress of each ticket.
  • Provide a centralized dashboard for managing all incoming requests.

Multi-Channel Support

  • Receive and manage tickets from various communication channels (email, chat, social media, phone).
  • Ensure seamless integration with popular communication platforms.

Automation and Workflow

  • Automate routine tasks and responses to improve efficiency.
  • Define workflows for ticket routing and escalation.
  • Set up triggers for automatic ticket creation based on predefined conditions.

Self-Service Portals

  • Offer a self-service knowledge base where customers can find answers to common questions.
  • Allow customers to submit tickets and track their status independently.

Customizable Ticket Forms

  • Create custom ticket submission forms to collect relevant information.
  • Tailor forms to specific ticket types or departments.

Reporting and Analytics

  • Generate detailed reports and analytics on ticket volume, resolution times, and customer satisfaction.
  • Use data-driven insights to make informed decisions and identify areas for improvement.

SLA (Service Level Agreement) Management

  • Set and enforce SLAs to ensure timely resolution of tickets.
  • Automatically escalate tickets that are close to breaching SLA deadlines.

Knowledge Base Management

  • Easily create, edit, and organize articles in the knowledge base.
  • Allow for user-generated content and community contributions.

Multi-Department Support

  • Enable different departments or teams to manage their own tickets and workflows.
  • Provide role-based access control to ensure data security.

Integrations

  • Integrate with popular CRM systems, email platforms, and third-party applications.
  • Facilitate data exchange between the ticketing system and other tools.

Multi-Language Support

  • Offer support in multiple languages to serve a global customer base.
  • Allow agents and customers to communicate in their preferred language.

Mobile Accessibility:

Provide mobile apps or responsive design for easy access on smartphones and tablets.

Allow agents to manage tickets on the go.

Knowledge-Based AI and Chatbots:

  • Implement AI-powered chatbots to assist customers with common inquiries.
  • Use natural language processing to provide relevant solutions.

Collaboration Tools:

  • Enable internal communication and collaboration among support agents.
  • Offer features like internal notes and chat for team discussions.

Security and Data Protection:

  • Ensure robust security measures to protect customer data and sensitive information.
  • Comply with data privacy regulations (e.g., GDPR, HIPAA).

Scalability:

  • Accommodate the growth of your business by handling an increasing number of tickets and users.
  • Offer flexible pricing plans to match scalability needs.

Customer Feedback and Surveys:

  • Collect feedback from customers to gauge their satisfaction and identify areas for improvement.
  • Send post-interaction surveys to measure agent performance.

Custom Reporting and Dashboards:

  • Allow users to create custom reports and dashboards to monitor specific metrics and KPIs.
  • Provide real-time insights into support operations.

API and Developer Tools:

  • Offer APIs and developer-friendly tools for customization and integration with proprietary systems.
  • Encourage third-party developers to extend functionality.

24/7 Customer Support:

  • Provide round-the-clock customer support to address urgent issues and inquiries.