eBSS/OSS

Our Products

Customer Relationship Management (CRM)

Empowering Your Business with Seamless Customer Engagement

In the ever-evolving landscape of modern business, effective Customer Relationship Management (CRM) is paramount. At GLITS, we understand the critical role that CRM plays in nurturing valuable customer relationships. Our comprehensive Business Support System (BSS) application under eBSS encompasses a range of essential functionalities to enhance your customer interactions and streamline your operations.

Subscription Management

Invoices

Payments

Finance

Insights

Support

Customer Management

Efficient Customer Management is at the heart of successful CRM. GLITS eBSS application allows you to manage customer data, profiles, and interactions with ease. Gain valuable insights into your customer base, their preferences, and their history to provide tailored services and build lasting relationships.

Customer Management

Affiliate Lifecycle Management

In the digital age, affiliate partnerships are integral to business growth. GLITS eBSS application helps you manage affiliate relationships from initiation to growth and collaboration. Keep track of performance, incentives, and commissions effortlessly.

Order Management

Order management is a critical aspect of CRM. Our eBSS application covers every facet of the order process, including capture, validation, submission, order orchestration, fulfillment, and closure. Achieve order accuracy, efficiency, and customer satisfaction with seamless order handling.

Integration with MIS

Integrate seamlessly with Management Information Systems (MIS) to ensure data accuracy and consistency across your organization. Our eBSS application offers robust integration capabilities, ensuring your CRM data is always up to date and accessible when you need it.

Reporting and Analytics System

Make data-driven decisions with confidence. GLITS eBSS application includes a robust reporting and analytics system that provides actionable insights into customer behavior, trends, and performance metrics. Harness the power of data to drive business growth.

Trouble Tickets – Case Management

Efficiently manage trouble tickets and cases with our intuitive Case Management feature. Streamline issue resolution, assign cases to the right teams, and ensure timely resolution to enhance customer satisfaction.

In a world where customer experience is paramount, Track On’s BSS application under CRM empowers you to exceed customer expectations. Streamline your operations, build lasting customer relationships, and drive business growth with our comprehensive CRM solution.

Billing and Invoicing with eBSS:

Seamless Prepaid & Postpaid Solutions, Hassle-Free Invoicing, Secure Payments, and Integration with Payment Gateways

At GLITS, we understand that billing and invoicing are fundamental to your business’s financial health. With eBSS, our advanced Business Support System, we offer comprehensive solutions that streamline prepaid and post-paid billing, simplify invoicing, ensure secure payments, and seamlessly integrate with leading payment gateways.

Prepaid & Post Paid Billing

eBSS empowers you with the flexibility to manage both prepaid and post-paid billing with ease. Whether you operate in a prepaid or post-paid model, our system provides a robust and adaptable billing solution. Customize billing plans, manage subscriptions, and automate billing cycles effortlessly.

Effortless Invoicing

Simplify invoicing processes and reduce manual efforts with eBSS. Create, customize, and send invoices to your customers seamlessly. Our invoicing system ensures accuracy and consistency, reducing the risk of errors and enhancing your professional image.

Secure Payments

Security is a top priority in the digital age. With eBSS, you can offer your customers a secure payment experience. Protect sensitive financial information and transactions with advanced security protocols. Build trust and confidence with your customers through secure payment processing.

Integration with Payment Gateways

Seamlessly integrate with popular payment gateways to provide multiple payment options to your customers. eBSS supports integration with leading payment gateways, enabling your customers to make payments conveniently and securely. Enjoy real-time transaction processing and improved cash flow management.

eBSS is designed to simplify your billing and invoicing processes, providing you with the tools you need to manage prepaid and postpaid billing efficiently, generate accurate invoices, offer secure payment options, and integrate seamlessly with leading payment gateways.

Experience the difference that eBSS can make for your business. Streamline your financial operations, enhance customer satisfaction, and drive growth with our billing and invoicing solutions.

Mobile and Web Self-Care: Empowering Domestic and Enterprise Customers

We are committed to delivering a seamless and user-friendly self-care experience for both domestic and enterprise customers. Our mobile and web self-care solutions are designed to empower customers, providing them with convenient tools to manage their services and accounts effortlessly.

For Domestic Customers:

Our self-care platform for domestic customers offers a host of features that enhance their experience

Account Management:

Easily view and manage your account details, including billing information, plan details, and personal preferences.

Usage Monitoring:

Stay in control of your usage with real-time data usage tracking. Keep tabs on your data, voice ,usage to avoid surprises on your bills.

Billing and Payments:

Access and download your bills, make payments, and set up auto-pay options for hassle-free billing.

Service Customization:

Customize your service plans, add or remove features, and explore new offers that cater to your needs.

Troubleshooting:

Quickly resolve common issues with our troubleshooting guides and FAQs.

For Enterprise Customers:

Our self-care solution for enterprise customers is tailored to meet the unique needs of businesses

User Management:

Easily manage user accounts, permissions, and access levels within your organization.

Service Customization:

Customize service plans and features to align with your business requirements.

Billing and Invoicing:

Access detailed billing and invoicing information, view transaction history, and make payments online.

Support and Ticketing:

Streamline support requests and track their status through our integrated ticketing system.

Analytics and Reporting:

Gain insights into your business communication usage, expenses, and performance through advanced analytics and reporting tools.

Security:

Prioritize data security with robust authentication and authorization features to safeguard sensitive business information.

Our mobile and web self-care solutions are designed to put control in the hands of our customers. Whether you are a domestic customer looking for personal account management or an enterprise customer managing multiple user accounts, our self-care platform ensures convenience, transparency, and empowerment.

Experience the convenience of self-care with Track On. Explore our user-friendly mobile and web interfaces designed to cater to your unique needs and preferences.

Dashboard, MIS, Reporting and Analytics System

Elevating Business Insights and Decision-Making with eBSS

At Track On, we recognize the significance of data-driven decisions in today’s competitive landscape. With eBSS, our advanced Business Support System, we provide you with powerful tools for gathering, analyzing, and visualizing data. Our comprehensive Dashboard, Management Information System (MIS), Reporting and Analytics System offer you the insights you need to make informed decisions and drive growth.

Dashboard, MIS, Reporting and Analytics System

Dashboard

Our intuitive Dashboard serves as a central hub for monitoring key performance indicators (KPIs) and critical business metrics. It provides a real-time, at-a-glance view of your operations, helping you stay informed and proactive.

MIS (Management Information System)

eBSS integrates seamlessly with MIS, ensuring that your data is accurate, up-to-date, and readily available across your organization. MIS empowers you to access and utilize relevant information effectively.

Operational Reports

Generate operational reports tailored to your specific needs. These reports provide in-depth insights into your day-to-day operations, allowing you to track performance, identify bottlenecks, and optimize processes.

Analytics

Unlock the power of data analytics with eBSS. Our analytics tools enable you to analyze historical data, identify trends, and make data-driven decisions that can have a profound impact on your business.

Reconciliation

eBSS simplifies the reconciliation process, ensuring that your financial records match your transactional data accurately. Stay in control of your financial processes and reduce discrepancies with our reconciliation capabilities.

Auditing

Data security and compliance are paramount. eBSS incorporates robust auditing features that enable you to track and monitor user activities, ensuring accountability and compliance with regulatory standards.

Our Dashboard, MIS, Reporting and Analytics System are designed to empower your organization with insights that matter. Make data-driven decisions, optimize operations, and drive efficiency and growth with eBSS.

Seamless Integration with Contact Center

Elevating Customer Engagement with eBSS

At Track On, we understand that a streamlined customer experience is vital for your business’s success. That’s why eBSS, our advanced Business Support System, goes the extra mile to ensure seamless integration with your contact center. This integration transforms customer engagement, enhances communication, and drives efficiency.

Enhanced Customer Engagement

By integrating eBSS with your contact center, you gain the ability to provide your customers with a more personalized and efficient experience. Customer interactions are enriched with real-time access to essential customer information, history, and preferences.

Unified Customer Data

Our integration enables the consolidation of customer data, ensuring that your contact center agents have a holistic view of each customer. Access to billing information, account details, and service history empowers agents to provide prompt and accurate assistance.

Efficient Issue Resolution

With integrated access to customer data, contact center agents can resolve customer issues more efficiently. Faster issue resolution leads to improved customer satisfaction and loyalty.

Enhanced Communication

Real-time integration with your contact center means that customer inquiries, feedback, and support requests can be handled promptly and effectively. It promotes better communication between your business and its customers.

Effortless Data Sharing

Seamless data sharing between eBSS and your contact center ensures that customer interactions and transactions are recorded accurately. This data sharing eliminates the need for redundant data entry, reducing the risk of errors and enhancing operational efficiency.

Streamlined Support

Your contact center agents can access eBSS functionalities directly from their interface, streamlining support processes and reducing the need to navigate between systems. This results in a more efficient workflow and improved agent productivity.

We prioritize delivering integrated solutions that elevate your customer engagement to new heights. The integration of eBSS with your contact center empowers your business to provide exceptional customer service, resolve issues promptly, and build lasting customer relationships.

Experience the power of seamless integration with eBSS. Elevate your contact center operations, enhance customer satisfaction, and drive business growth with our comprehensive solution.