For regional ISPs and Cable TV operators, managing operations can feel like juggling chaos—from chasing overdue payments in the field to resolving complaints at the office. And when these systems don’t talk to each other, teams operate in silos, errors multiply, and customer satisfaction suffers.

What’s needed is a single, integrated platform that connects the field to the back office. That’s where DigitalRupay stands out.

The Challenge: Disconnected Systems

Many ISPs still operate with:

• Manual collection processes
• Isolated systems for billing, complaints, and customer care
• No real-time view of team activities
• Field agents relying on WhatsApp or paper records
• Difficulty in tracking leads, renewals, or complaints across teams

The result? Inefficiency, delayed decisions, and poor visibility.

DigitalRupay: Connecting Office and Field in Real Time

DigitalRupay bridges the gap between field and office with its two core components:

📱 Mobile App: Built for field executives handling collections, updates, and customer interactions

💻 Web App: Designed for office admins and business owners to manage operations, employees, and insights

Together, they create a unified operating system for your ISP business.

🔑 What the Mobile App Does

• Collect payments on the spot (cash, UPI, card)
• Log customer complaints during visits
• Update customer info like mobile numbers or addresses
• Track upcoming expiries and unpaid accounts
• Record new leads from the field

It’s your executive’s command center—in their pocket.

🔧 What the Web App Does

• View daily collections, dues, and open complaints
• Create and manage packages, channels, and customers
• Track employee roles, activities, and expenses
• Send SMS alerts using TRAI-approved templates
• Assign leads and manage sales pipelines

It’s your back-office dashboard—always live and in control.

The Power of Integration

What makes DigitalRupay unique is the seamless sync between the web and mobile apps:

• A payment received in the field reflects immediately in the dashboard
• A complaint logged on-site can be tracked and closed by the back office
• Sales leads from the mobile app are nurtured and converted centrally
• Owners can track team activities without micromanaging

No double entry. No delay. No disconnect.

Why This Matters for ISP

With ARPU (average revenue per user) often modest, every delay in collections or missed complaint adds up. A unified operations platform:

• Reduces overhead
• Improves service quality
• Enhances cash flow
• Empowers your team
• Retains more customers

And with rising competition, professionalism and efficiency are your edge.

Conclusion

DigitalRupay isn’t just another app—it’s a complete, integrated platform to run your ISP business smarter, faster, and more efficiently. Whether you’re managing a growing subscriber base or looking to digitize field operations, it brings clarity and control—from the office to the field.

Want to see how DigitalRupay can unify your operations? [Schedule a demo] or explore our [customer success stories].