Digital revolution at door step. Customer experience

Since three years Cable industry has gone through series of changes and after New Tariff Order(NTO) implementation which is effective from 31st March 2019 ,It is forced to adopt digital way of working by Local cable Operators (LCO) & MSO.

Digitalrupay is proud to announce that we are quick to adopt the new regulatory changes in our CRM exclusively designed to ease operations of LCO and MSO.

Cashbox 365 comes with different features for different operational purpose.

Customer Selfcare Mobile App/Web Interface

  • Profile Management
  • Online Payment facility
  • Online Complaint Management facility
  • Online Request for STB upgradations /Relocations/Surrender
  • Refer & Earn
  • Loyalty Bonus Points
  • Flexibility to change Packages/Ala Carte Channels through App
  • Payment And Complaint History

Local Cable Operator

Provides ease of doing business and gives unparalleled edge over DTH as operator  gets complete Digitized features

  • Customer Life Cycle Management
  • Customer Profile Management
  • STB & Inventory Details at Customer Premise
  • Complaint Management
  • Customer Ala Carte and Package Details
  • Customer Discount Details
  • Lead Management
  • Relocation or Dunning
  • Self Care App for Customer
  • Collection Details ,Area Wise/Group Wise
  • GPS Tracking of Field Staff
  • Navigation and Tracking
  • Payment & Compliant History
  • KYC Management
  • QR/BAR Code Scan Facility
  • API for Call Center Integration for Lead& Complaint Management
  • API’s for SMS Integration
  • SMS & Payment Gateway Integration
  • What’s App Invoice Sharing Facility
  • 50+ Report Generation facility
  • Option to divide staff as per Zones/Areas

Inbuilt Security Features

  • Secure Access as per the Employee Profile
  • Unique SDK files for every LCO
  • Access Control as per employee Profile
  • SSL Certified Sub Domains for every LCO
  • No inter operable of User Names in web Interface
  • Access Control based on employee profile

Collection Agents

  • Customer outstanding details
  • Customer payment Status
  • Facility To accept Cash Payments
  • Issuance of Bills through Blue tooth Printers
  • Reports of Receivables Vs Collected Amount
  • Status of Team Members Collection
  • Edit Customer Package/Ala Carte Channels
  • Navigation to Customer Address
  • Daily report Generation
  • Clear Colour Differentiation of Paid /Unpaid/Partial Paid Customers
  • Call /SMS facility from Mobile App to register Mobile Number
  • Reminder Option for Scheduled/Re -Visits
  • Search options Based on Mobile/STB/Name /VC Card
  • Portability of Mobile App(Can Be installed and Go for Collection)

Technicians

  • New Compliant Details
  • Complaint Updations from the field(WIP/Closed)
  • SLA Tracking
  • Navigation and Tracking of the Subscriber Address
  • GSM Call Facility to Customer
  • Pro Active Complaint Raise facility by Technician
  • In built QR/Bar Code Scanner


Online Payment Gateway 

Auto Billing

Auto Invoice Generator

Auto e-Payment Receipt

Subscriber Mobile App

Employee Mobile App

Complaint Management

SMS Gateway Intigration

Invoice through Whats App Sharing

Duplicate bill generation

Multi MSO Support

Ala-e- carte support

Pacakages subscription by Customer through Mobile App

SMS alerts

Multi Languages support

Bluetooth Printer Support

GST Billing

live tracking of Agents

Inventroy Tracking

Payment History

Web Portal

email Support

Voice Support

Reports & Analytics

Reports

a. Area / Agent wise collection Report

b. Collection report (Daily/Weekly/Monthly)

c. Inactive set of box listing

d. Total paid & Unpaid customer Report (Daily/Weekly/Monthly)

Baby Boomer 

Gen X

Millineal

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