CashBox 360
OUR PRODUCT SUITE
Digital revolution at door step. Customer experience
Since three years Cable industry has gone through series of changes and after New Tariff Order(NTO) implementation which is effective from 31st March 2019 ,It is forced to adopt digital way of working by Local cable Operators (LCO) & MSO.
Digitalrupay is proud to announce that we are quick to adopt the new regulatory changes in our CRM exclusively designed to ease operations of LCO and MSO.
Cashbox 365 comes with different features for different operational purpose.
Customer Selfcare Mobile App/Web Interface
- Profile Management
- Online Payment facility
- Online Complaint Management facility
- Online Request for STB upgradations /Relocations/Surrender
- Refer & Earn
- Loyalty Bonus Points
- Flexibility to change Packages/Ala Carte Channels through App
- Payment And Complaint History
Local Cable Operator
Provides ease of doing business and gives unparalleled edge over DTH as operator gets complete Digitized features
- Customer Life Cycle Management
- Customer Profile Management
- STB & Inventory Details at Customer Premise
- Complaint Management
- Customer Ala Carte and Package Details
- Customer Discount Details
- Lead Management
- Relocation or Dunning
- Self Care App for Customer
- Collection Details ,Area Wise/Group Wise
- GPS Tracking of Field Staff
- Navigation and Tracking
- Payment & Compliant History
- KYC Management
- QR/BAR Code Scan Facility
- API for Call Center Integration for Lead& Complaint Management
- API’s for SMS Integration
- SMS & Payment Gateway Integration
- What’s App Invoice Sharing Facility
- 50+ Report Generation facility
- Option to divide staff as per Zones/Areas
Inbuilt Security Features
- Secure Access as per the Employee Profile
- Unique SDK files for every LCO
- Access Control as per employee Profile
- SSL Certified Sub Domains for every LCO
- No inter operable of User Names in web Interface
- Access Control based on employee profile
Collection Agents
- Customer outstanding details
- Customer payment Status
- Facility To accept Cash Payments
- Issuance of Bills through Blue tooth Printers
- Reports of Receivables Vs Collected Amount
- Status of Team Members Collection
- Edit Customer Package/Ala Carte Channels
- Navigation to Customer Address
- Daily report Generation
- Clear Colour Differentiation of Paid /Unpaid/Partial Paid Customers
- Call /SMS facility from Mobile App to register Mobile Number
- Reminder Option for Scheduled/Re -Visits
- Search options Based on Mobile/STB/Name /VC Card
- Portability of Mobile App(Can Be installed and Go for Collection)
Technicians
- New Compliant Details
- Complaint Updations from the field(WIP/Closed)
- SLA Tracking
- Navigation and Tracking of the Subscriber Address
- GSM Call Facility to Customer
- Pro Active Complaint Raise facility by Technician
- In built QR/Bar Code Scanner
Online Payment Gateway
Auto Billing
Auto Invoice Generator
Auto e-Payment Receipt
Subscriber Mobile App
Employee Mobile App
Complaint Management
SMS Gateway Intigration
Invoice through Whats App Sharing
Duplicate bill generation
Multi MSO Support
Ala-e- carte support
Pacakages subscription by Customer through Mobile App
SMS alerts
Multi Languages support
Bluetooth Printer Support
GST Billing
live tracking of Agents
Inventroy Tracking
Payment History
Web Portal
email Support
Voice Support
Reports & Analytics
Reports
a. Area / Agent wise collection Report
b. Collection report (Daily/Weekly/Monthly)
c. Inactive set of box listing
d. Total paid & Unpaid customer Report (Daily/Weekly/Monthly)
Baby Boomer
Gen X
Millineal