Digital revolution at door step. Customer experience
Since three years Cable industry has gone through series of changes and after New Tariff Order(NTO) implementation which is effective from 31st March 2019 ,It is forced to adopt digital way of working by Local cable Operators (LCO) & MSO
Digitalrupay is proud to announce that we are quick to adopt the new regulatory changes in our CRM exclusively designed to ease operations of LCO and MSO.
Cashbox 365 comes with different features for different operational purpose.
Customer convivence at its best .Collection on the Go
Hassle Free Access :
Customer Selfcare Mobile App/Web Interface:
- Profile Management
- Online Payment facility
- Online Complaint Management facility
- Online Request for STB upgradations /Relocations/Surrender
- Refer & Earn
- Loyalty Bonus Points
- Flexibility to change Packages/Ala Carte Channels through App
- Payment And Complaint History
Local Cable Operator:
Provides ease of doing business and gives unparalleled edge over DTH as operator gets complete digitized features
1)Customer Life Cycle Management
2)Customer Profile Management
3)STB & Inventory Details at Customer Premise
4)Complaint Management
5)Customer Ala Carte and Package Details
6)Customer Discount Details
7)Lead Management
8)Relocation or Dunning
9)Self Care App for Customers
10)Collection Details ,Area Wise/Group Wise
11)GPS Tracking of Field Staff
12)Navigation and Tracking
13)Payment & Compliant History
14)KYC Management
15)QR/BAR Code Scan Facility
16)API for Call Center Integration for Lead& Complaint Management
17)API’s for SMS Integration
18)SMS & Payment Gateway Integration
19)What’s App Invoice Sharing Facility
20)50+ Report Generation facility
21)Option to divide staff as per Zones/Areas
Inbuilt Security Features:
1)Secure Access as per the Employee Profile
2)Unique SDK files for every LCO
3)Access Control as per employee Profile
4)SSL Certified Sub Domains for every LCO
5)no inter operable of User Names in web Interface
6)Access Control based on employee profile
Collection Agents:
1)Customer outstanding details
2)Customer payment Status
3)Facility To accept Cash Payments
4)Issuance of Bills through Blue tooth Printers
5)Reports of Receivables Vs Collected Amount
6)Status of Team Members Collection
7)Edit Customer Package/Ala Carte Channels
8)Navigation to Customer Address
9)Daily report Generation
10)Clear Colour Differentiation of Paid /Unpaid/Partial Paid Customers
11)Call /SMS facility from Mobile App to register Mobile Number
12)Reminder Option for Scheduled/Re -Visits
13)Search options Based on Mobile/STB/Name /VC Card
14)Portability of Mobile App(Can Be installed and Go for Collection)
Technicians :
1)New Compliant Details
2)Complaint Updations from the field(WIP/Closed)
3)SLA Tracking
4)Navigation and Tracking of the Subscriber Address
5)GSM Call Facility to Customer
6)Pro Active Complaint Raise facility by Technician
7)In built QR/Bar Code Scanner